Bhavish Aggarwal, CEO of Ola Electric, announced that the company will be introducing help desks in their experience centres. The Experience Center will be able to service the electric scooters. In most cases, customers can bring their own vehicles and get same-day service, Bhavish said. The Experience Center should get additional functionality over the next 30 days. The information was posted on Twitter by the company’s CEO.
It’s a bit of a contradiction indeed, considering Ola Electric’s plan is to provide service and support remotely without a network. That being said, it is indeed a step in the right direction considering scooter owners will be able to get same-day service.
(Read: Ola Electric is working on 6 new cars for the Indian market: Details)
As of now, customers need to make an appointment and have their car picked up by Ola Electric’s technicians for repairs, which are then delivered by them once the repairs are complete. Owners of Ola S1 and S1 Pro can now use the service center.
The manufacturer also recently launched MoveOS 3 for its electric scooters. More than 90 percent of scooters have already been upgraded to the third-generation operating system, and Bhavish Aggarwal said they will be “moving to MoveOS 4”. So it looks like Ola Electric will now start working on MoveOS 4.
Watch: Ola Move OS 3: Major feature update
It’s important to note that some features of MoveOS 3 are still in beta and won’t work perfectly. However, the manufacturer should be able to resolve the issue as soon as possible, as the problem is expected to be software related only.
Ola Electric is currently working on six new vehicles. There will be mass market electric scooters, premium motorcycles, mass market motorcycles, premium cars and premium SUVs, and mass market cars.
First published date: Jan 3, 2023 at 18:35 PM CST